Job acceptance, emergency, technical help and advice, information, problem solving – a business cannot thrive without these activities.
A customer generally calls for one of two reasons: either s/he has a specific problem that needs to be dealt with by you (the business) or s/he simply requires information or advice. A responsible partner is ever ready to attend to the needs of his/her customer and should therefore always make him / herself available.
Leaving the telephone unmanned or allowing staff members who are unable to assist to answer the telephone can damage the reputation of the company/business. With the help of the ICT- Call Centre programme, calls can be ordered and suitably dispensed within the team. Calls can be redirected to any available person i.e. each person is contactable.
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