The planning and execution of a successful calling campaign, similar to the assessment of effectiveness surrounding individual advertisers is very simple when appropriate software is to hand. We have given this plenty of thought – understood what is needed to start a successful telephone campaign and have succeeded in developing an optimal and affordable “ITC –Call Centre programme”.
With our support you are able to start immediately with the “Promotions even if you have only just begun to consider this option. Import your existing customer database into the ITC-Call Centre programme and your agents will immediately receive the telephone numbers on screen. A mouse click on a chosen number will activate the call. The programme provides an automatic cycle of repeat calls to those numbers registered as unanswered. This way, no time consuming effort is required to establish who you have already spoken to, or whose call remains unanswered.
The agent then completes the answers on the prepared form, allowing you a continual over view of the complete campaign. The ITC – Call Centre programme presides over the necessary statistics.
Recording and listening to calls is the most effective tool with regard to the training of apprentice agents. The supervisor can unobtrusively listen into the conversation in order to offer the agent advice and support or even participate within the conversation.
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